Privacy Policy.
How we handle the information you share with Filtrune, and the choices available to you.
Last updated
1. About this policy
This policy explains how Filtrune handles personal information when you browse this website, contact our team or request a quotation. It covers our website and related business communications. For questions about your information, use our contact page and identify your message as a privacy request.
2. Information we collect
We collect the information you choose to share with us, including:
- Your name, business email address, company, country or region, and any telephone number you provide.
- Your enquiry, product interests, quantities, application requirements and related correspondence.
- Photos, drawings, specifications and other files you attach to an enquiry.
Website delivery and security services may also process technical information such as your IP address, browser type, requested pages, timestamps and error records. Please share only information relevant to your business enquiry, and remove unnecessary personal or sensitive information from attachments.
3. How we use information
We use information to respond to questions, assess product requirements, prepare quotations, arrange samples, provide technical documentation and manage business relationships. We also use relevant technical records to maintain website reliability, prevent misuse and investigate errors.
Where applicable law requires a legal basis, processing is based on steps you request before entering a contract, performance of a contract, our legitimate interests in responding to business enquiries and securing our services, or compliance with legal obligations. Where processing relies on your consent, you may withdraw it without affecting earlier lawful processing. We do not use enquiry information for automated decisions that produce legal or similarly significant effects.
6. Retention and security
We retain enquiry information for as long as needed to respond, follow up and maintain a relevant business relationship. The appropriate period depends on whether the enquiry leads to an order, ongoing technical support or a legal recordkeeping requirement. Records are deleted or anonymised when they are no longer needed, unless retention is required for legal obligations or resolving a dispute.
We use reasonable technical and organisational measures to protect information and restrict access to people who need it. No method of internet transmission or electronic storage is completely secure.
7. International handling
Filtrune coordinates business from China. Depending on the services and partners involved, information may be handled in China or other countries whose data-protection rules differ from those in your location. Where applicable law requires safeguards for an international transfer, those requirements apply to our handling of that information.
8. Your choices and rights
Depending on the laws that apply to you, you may request access to, correction or deletion of personal information, restriction of processing, a copy in a portable format, or object to certain uses. You may also withdraw consent where it is the basis for processing and raise a concern with the relevant data-protection authority.
Use our contact page to make a request. Include the email address used in your enquiry and enough detail for us to locate the relevant records. We may need to verify your identity before responding. Required form fields are needed to handle your request; optional fields can be left blank.
9. Updates to this policy
We may update this policy when our services or information practices change. The date above identifies the latest revision. Where required, we will provide additional notice of material changes.